Closed / No Doctor / Quota Reached
An open letter to Care Point clinics…
I have repeatedly been unable to get help for myself or sick members of my family due to your locations being closed when hours posted on your website and even posted on the doors of your locations say they should be open. The reasons have varied but the result is the same, no help for me or my family.
For example as I write this (July 31st, 5pm) your Commercial Drive and Victoria locations, which according to your website are open until 9pm, are currently closed and does not have a doctor although someone is still answering their phones. The FAQ on your website states:
“Do you have medical physicians on at all times? Yes….Care Point Medical Centres take pride in the quality of our medical teams who are on duty at all times, including male and female physicians.”
Your homepage boasts:
“facilities that operate 12 hours a day, seven days a week, 364 days a year.”
Can you please explain this contradiction to me? Is your website in error?
On previous attempts to see a doctor I have encountered locations closed without reason, locations with hours printed on the door or window that do not match the website with a paper sign indicating even more limited hours all 3 claiming to be posting standard operating hours. I really should have taken a picture but at the time I was too concerned over the health of my sick son. Once at your Victoria location I arrived hours before it should have closed according to any signage or website only to discover it closed due to having reached a government-mandated daily quota of patients that can be seen. What is this quota and by what part of government is it imposed?
Suffice to say I find your ability to meet the standards and hours set forth on your website nearly criminally lacking and would like to know why, who is responsible, and what can be done about it.
Thank you for your time.
