BK Drama
So I go to BK for lunch today to get my last Star Trek glass and while I’m waiting for my food this crazy old woman starts yelling at the staff.
She wants another burger because the one she got had no pickles on it. The cashier says that she specifically said no pickles. The lady calls the cashier a liar and demands another burger; the cashier says “if you give us what’s left of the burger we gave you back we will make you another one however you want it”. The old lady refuses to give the previous burger back.
The Assistant Manager gets involved, apparently she’s done this before so he says “you said this exact same thing the last two days; you’re not getting any more free burgers”. The crazy lady claims this is a wholly different circumstance, apparently the last two days she wanted no ketchup and they put it on anyways and this time it’s about pickles. The Assistant Manager says that since she ate the burger completely before saying anything and doesn’t have a receipt he can’t do anything. The crazy lady demands the Manager who was already en route due to the ruckus.
The Manager tells the old lady she tried to pull this same thing twice last week. The Assistant Manager is surprised to hear this and mentions how this is the third time he’s dealt with this story this week. The Manager tells the lady that since she’s had this exact same complaint 4 times previous they weren’t going to do anything for her and wishes her good day. The lady claims this is only the third time she’s ever been to a Burger King and that they’re lying and the situations are not exactly the same because before it was about ketchup and now it’s about pickles. The Manager says “without some of the burger or a receipt there’s nothing I can do for you and if you can’t be quiet I’m going to have to ask you to leave”.
The old lady starts yelling. The Manager demands she leaves.
My food is ready; I grab it with a smile and a commiserating look and get the hell out of dodge.
Last thing I heard as I was leaving was the crazy lady demanding a burger and the Manager threatening to call the police if the crazy lady didn’t leave.
On the whole I was pleased with how the Burger King staff handled the situation – they were polite and reasonable until they realized they were being taken advantage of and even then they remained polite but firm.
There is one experience from my past that would have given me a slight advantage in that situation had I been the Manager. I would have, at some point, said “clearly we are unable to meet your expectations even after repeated attempts. I will give you a refund on the condition that you never return here again. We’re sorry we aren’t able to live up to your standards and we hope you can find somewhere else that can but if you ever return here it will be considered trespassing and you will be arrested. I will only issue you this one refund if you acknowledge that you are now banned from these premises”.
But to answer the question I know you’re dying to ask – my Whopper was wicked good and the fries tasty and warm.
