Dear Pizza Hut SOBs
I would like to complain regarding the misleading advertising over your 5 Bucks deal. The price is NOT $5 but rather $5.55 which even simple math would round to $6. Plus I dislike that the checkout screen for online ordering no longer gives a price breakdown of each item.
This is just the latest in a long line of disappointments from your company. First you replace the real cheese in stuffed crust with processed cheese which tastes like plastic. Then you go for a couple years without any online coupons and using a coupon from a flyer by entering a code has never worked on your website. And the couple of times I have ordered whenever I select electronic payment the deliveryperson almost always expects cash and doesn’t bring the debit/credit machine. And when more serious issues occur like getting the wrong pizza I have to explain myself a half dozen times to as many people and jump through several hoops to get it corrected.
I am so sick of your shady and disappointing business practices over the last couple years I don’t think I’ll ever order from you again. When I e-mailed to ask a question about stuffed crust when you made that change I never even received a response. I used to be a pretty loyal customer, ordering significant sized orders several times a month but unless you clean up your act you’ll never see any of my money again. It’s such a shame too, several years ago you had a quality product at a reasonable price and respectable business practices - now all I’ve come to expect is a substandard product at overinflated prices and deceptive business practices. You may think this behaviour helps your bottom line but not when it costs you customers like myself.
