Best Buy Kicks Sour Frog Ass
As you may know I’ve been having trouble with my Insignia Blu-ray player that I bought online from Best Buy on Boxing Day for $100. After trying everything in the book, contacting Best Buy and Insignia tech support, and even buying a Blu-ray lense cleaner I finally broke down and took the damn thing back.
I expected a fight to the death, threats of legal action, and a grueling back and forth…but all I had to do was tell my story and I got an instant exchange despite being MONTHS beyond the exchange period. They even offered to give me full credit towards a higher end player if I didn’t want to give this particular model or brand another chance. I chose the exchange because dropping another $150+ to upgrade would negate the sweet deal I got on Boxing Day. When the floor staff brought an open box replacement I was content but the rep I was dealing with yelled at them to get me a factory-new player. And the exchange resets the 1 year warranty.
I got home and hooked the replacement player up and thus far it’s behaving itself. Pretty serendipitous timing too as my complete series of Chef! on DVD arrived today.
The true measure of a company is what they do when things go wrong, they passed with flying colours.
