It became unavoidably apparent during the near-record-breaking snowfall of December that the time would soon come to buy a new(er) car.*
Now years ago, I’m talking somewhere between Nov ’98 and Aug ’01, I made a promise to read ‘Don’t Get Taken Every Time’ cover-to-cover before attempting to buy a car. I’m big on keeping promises, even when I can’t remember exactly who I made the promise to. So it went on my shopping list but I never really got around to picking it up. I had mentioned the tome to Jon and he immediately went out and bought it so I just waited for him to finish reading it and then he was going to lend it to me, thus saving the $17.50 + GST cost of the book. So I was off to a good start.
Jon finished reading the book and brought it over on his last trip to the mainland. I slowly began reading it.
Then the car seemed to develop a serious problem, so I read faster.
Then the problem went away, so I went back to casual reading.
Then the problem came back and refused to go away – we had to officially take the car off the roads.
So on Monday I sat my ass down in front of the computer and finished the book in a day while making notes and searching online.
Now as fantastic as the book is, you need to keep in mind that it is written from an American perspective talking about American laws and American experiences with American businesses. I was however able to find the Canadian equivalent of one of the websites the book recommends: www.canadatrader.com
Using that website I began my search. I recommend an advanced search with a distance of 10km from your postal code because if you do end up with a lemon, you’re not going to want to try and figure out how to get it back to the dealership over 10 km away. And for me that included listings for Vancouver, Burnaby, and Richmond which was about as far as I was willing to go. If you don’t find anything acceptable within that radius you can begin to work your way out. The advanced search feature is very useful as you can set the year, price, and other ranges for your search. In my case I was searching for a 1995 model or newer between $1,000 and $3,000. Anything less than $1,000 is likely to be a parts car and $2,000 pre-tax price was my upward limit but setting the upper range to $3,000 gave me an idea of what was a good market value locally. It doesn’t hurt to look at car appraisers online (so long as you don’t have to provide your e-mail to get the quote) but many are based in the US or Ontario and each province has its own market and regulations.
So my searches kept bringing me to the same dealership website: www.jjmotorcars.com
I identified 3 cars that seemed to fit my needs and budget: a 1998 Elantra, a 1997 Cirrus, and a 1995 Century. I printed the listings for each car and did numerous searches to find out the features, reliability, fuel efficiency, and reviews for each car. They all seemed to have the essential things we were looking for.
I also googled the hell out of J.J. Motor Cars. I found one complaint about not being allowed to test drive a vehicle and one talking about some AirCare issue but I had to dig pretty deep to find those and they didn’t seem particularly current or trustworthy (one of them was someone complaining on craigslist for example). So I found the search to be reassuring because they were so few negative comments plus it helped me identify two issues to ask about on the lot just to be safe.
I also checked J.J. Motor Cars’ Better Business Bureau rating which is an ‘A’, the second highest rating the BBB gives. They weren’t certified by the BBB but the rating spoke volumes on its own.
By this point I was very confident that J.J. Motor Cars would have my next vehicle but I was prepared to walk away if anything looked the slightest bit fishy.
On Saturday I went to another random lot just to see what kind of selection and pricing was available – the random lot did not impress me at all.
On Sunday with our license plates in my partner’s purse we went down to J. J. Motor Cars.
I admit I don’t know much about cars. You point at a parking lot full of cars and say something about “the Mustang” and “the Saab” it’s going to take me a while to figure out just what car you’re talking about so when the guy we were dealing with pointed out an entire lot including prices and deficiencies I was quickly left behind, but thankfully my partner had this part well in hand.
A quick note about those deficiencies, as near as we can tell they were very upfront about every vehicle’s problems, if any. The Elantra for example was missing a transmission and the Cirrus had been sold and the Century sold while we were looking at the car we ultimately ended up buying.
Now their secondary lot is in a secure underground facility the entrance to which makes you wonder if you just stumbled into a horror movie but everything was fine and really that’s how places keep prices low – not spending the big bucks to make the place look pretty. But they’re very accommodating about driving the vehicle up and letting you poke all over it, even asking the salesman to start it and switch back and forth between neutral, drive, and reverse so we could hear and watch the transmission in action listening for any problems – just like the book told us to.
So after we had pretty much decided on a 1998 Taurus at the high end of our price range we remembered the first rule of buying a car, as mentioned in the book, never buy on your first trip. We told the salesperson we were going to go for lunch and think it over, his entire face collapsed and we knew we had him. I said “I never make a major purchase on an empty stomach” and we went down the block to the DQ for lunch and to place a couple calls to get second and third opinions on the deal. Everyone we spoke to agreed that it was a good but reasonable deal – so we weren’t being taken but also it wasn’t too good to be true and likely having a hidden problem.
The great thing about this place is the security offered in their warranties. You get two warranties, one is a 2-day money back on the whole thing deal and the second warranty is a 30 day drive train warranty which the book will tell you is a very good warranty for a used car, not ideal but very reasonable. They also provide you a repair history and a free inspection. Now the book warns about free inspections or going to a dealer-recommended mechanic however with the 2 warranties this seems a redundant concern. As the book will tell you almost all serious problems with a used car will show up in the first 30 days.
So we went back after lunch and took it for a test drive. So much for the complaint I saw online about not being allowed to take a test drive – they offered! We checked the thing top to bottom for any signs of rust, there wasn’t so much as a hint. I sniffed the upholstery in different places with my rather sensitive nose and didn’t pick up a whiff of anything. After letting the car run we ran a finger inside the tailpipe, like the book says, and there was only a bit of water so no concern there.
So almost completely confident in the purchase, as confident as one can be really, we went into the office to ink the deal. Now as impressed as I was with J. J. Motor Cars they did try one trick, attempting to tack on a 2.5% surcharge for paying by credit card but one withering glance from me and that idea was quickly dropped. I didn’t even have to open my mouth – the going-for-lunch play had already laid the groundwork that we weren’t going to be taken. We were clearly willing to walk and he had already felt like he lost this sale once today, he wasn’t going to let it happen twice in one day. A bit of a psychological ploy on our part I admit but all’s fair in war and car sale negotiations – particularly when usually it’s the seller who’s completely empowered and the buyer who’s left guessing and confused. There was a document fee that was higher than I was originally willing to pay but the salesperson did explain that much of it comes from all the research they have to do on the vehicle’s history and that they provide to us. Was there a profit markup there? Certainly. Was it egregious? I don’t think so. They made some money off of us, as any good transaction should, but they didn’t take us. And to compensate for the fee they gave us essentially a free oil change.
We’re going back today for the free safety inspection. We don’t have to obviously and it’s going to be at the service centre of their choice so the information may be slightly suspect but we plan to drive the hell out of this car during the warranty periods – that will be the real test. Yesterday we drove it to the mall and then to Coquitlam and back and not so much as a hint of a problem.
Once the deal was inked and paid for we took the plates out of my partner’s purse and the guy realized he’d be dealing with seriously informed consumers. He was shocked. He honestly thought when we went for lunch that we were gone for good and even commented on how our poker faces were perfectly convincing. He never thought for a moment that we came with the idea of driving something off the lot. I think he was a little annoyed with himself for not being able to see through us. Then we were able to have some laughs and trade some stories, we even told him about the book and my intense googling. It turns out all car salespersons have to be certified annually in BC, essentially taking a refresher course on everything from documentation to ethics and disclosure. That was obviously not mentioned in the book so clearly there are some buyer protections in BC that they lack in the US so do still read the book and do your research because while salesperson are required to pass the course, they aren’t required to believe it; but this tidbit can help you sleep a little easier on it.
Assuming this car has no major issues I definitely plan on making my next vehicle purchase at J.J. Motor Cars and would recommend you to do the same. I will of course provide updates on the car here on my blog in case any issues arise.
But things actually seem to have turned out a little better than we first thought. Once we got the thing home we discovered a 6-disc CD changer in the trunk (seems crazy to me but my partner insists it’s quite common). They never mentioned a CD player at all. In fact he pointed out the cassette player and radio but didn’t say anything about a CD player. I checked online, they don’t update the website in perfect real time, and found the listing for the car we just bought and sure enough it didn’t say anything about a CD player either!
So I daresay perhaps THEY were the ones who got taken this time.
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*New(er) Car: A used car, newer than the current car, but completely new to us.