Customer Service Not A Priority At Shaw
Well no one guessed how much my ISP was going to offer so I suppose you’re all correct: $0. I WAS going to keep the identity of my ISP a secret but since they’ve left me with no recourse it’s time to tell my 10+ people of the poor service I received. Here is a slightly edited version of their reply to my previously posted e-mail (see ‘The Ultimate Showdown Of Ultimate Destiny’):
Hello I am a member of the Internet assistance team. We would like to extend our apologies about the past incidents. Unfortunately we are not in the position to be able to resolve any past issues. The reason for this reply is to explain why the past 2 emails have been sent to you. The first email was about going over our limits, the second email was an apology for having sent the email in error due to the mailer sending our ‘extreme – I’ customer’s an email when they were NOT over the bandwidth limits. We have closed the issue on our side and apologize for the email sent in error.
Once again we do thank you for replying promptly to our e-mails. Your ticket with the bandwidth team is now closed due to it was created in error. We would like to express our most sincere apologies regarding your past experiences with us.
